1. What is Aevumpet?

Aevumpet was founded by a team that has experienced pet loss and deeply understands the journey of grief. We combine artistry with heartfelt compassion to create handmade, custom ceramic urns and memorials. Each piece is crafted to honor the unique bond you shared with your pet—because we believe every life deserves to be remembered beautifully.

2. How does the custom hand-painting process work?

Our artists bring your pet to life through ceramic art. Based on the photos and descriptions you provide, we carefully hand-paint each urn to capture your pet’s unique features and personality. Please note that slight variations in fur tone (5-10%) may occur due to the natural properties of ceramic glazes and manual craftsmanship—this is what makes each piece a one-of-a-kind tribute.

3. What materials are used in Aevumpet products?

We use only premium, eco-friendly materials: 

AAA-grade natural clay, lead-free and cadmium-free

Glazes fired at 1300°C for durability and timeless beauty

Sustainable, biodegradable packaging where possible 

4. How long does production and shipping take?

 Production: Each piece is handmade and takes 3–4 weeks.

 Shipping: We offer free worldwide shipping on orders over $150. Orders under $150 incur a $16.99 shipping fee. Delivery typically takes 7–10 business days after completion.

 5. What is your return policy?

As each product is custom-made, we cannot accept returns, exchanges, or cancellations once production has begun—unless there is damage or an error on our part. Please contact us within 7 days of receipt at support@aevumpet.com.

6. How do I place a custom order?

Select your product

Upload photos and enter custom text (name, dates, message)

Complete checkout

Our team will handle the rest! Need help? Email support@aevumpet.com.

7. What payment methods do you accept? Is my payment secure?

We accept all major credit cards and PayPal via Shopify Payments—a fully secure and encrypted payment platform. Your personal and payment details are always protected.

8. Do you ship internationally?

Yes! We ship worldwide. Delivery times and shipping costs vary by location. Please note that customs duties or taxes are the customer’s responsibility.

9. What is the QR code at the bottom of the urn?

Each Aevumpet urn includes a discreet QR code that links to a private digital memory capsule. You can upload photos and videos to cherish your pet’s memories anytime. The initial offering includes 5GB of free storage for one year, with options to expand.

10. What if I make a mistake in my customization?

Contact us immediately at support@aevumpet.com. Changes are only possible if production hasn’t started. We strongly recommend double-checking all details before confirming your order.

11. Why choose Aevumpet?

Hand-painted, not mass-produced

Each piece is a unique work of art and emotional legacy 

Empathy-driven service from a team that understands pet loss 

Ceramic craftsmanship made to last generations

Ethical and sustainable production values